Responsibilities of the Team
Assemble an Internal Team
Think about the different areas identified in the environmental assessment and determine which areas should participate and why
- Business Innovations
- Compliance
- Finance
- IT
- Legal
- Lending
- Marketing
- Operations
- Product Management
- Risk
- Sales
- Training
- Treasury Management
* This list may not be all inclusive. Look within your own organization to determine what is appropriate.
Steps to consider when assembling an internal team
- Determine who will take the lead in implementing the strategy
- Decide the roles and responsibilities of team participants
- Make sure team members have the right level of authority and subject matter expertise
- Obtain executive management buy-in and/or participation as appropriate for your organization
- Agree upon team expectations, determine how the team will be held accountable, and communicate the process and reporting methods within the team and to executive management
- Develop a project charter to encourage team discipline.(link to sample of charter)
Review the environmental assessment
- Assess the marketplace and competitive analysis (SWOT)
- Set the landscape
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Articulate internal needs and the needs of both current and targeted customers
- What are your organization’s current and future needs?
- Who are your current customers and what are their current and future needs?
- Who are the new customers your organization wants to attract and what are their current and future needs?
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Questions to consider
- What are you doing today with existing payment systems?
- If you have a payments strategy already, how will faster payments fit in?
- Consider if your organization’s payments are outgoing versus incoming (payables and steps receivables/ODFI and RDFI)
Agree on the Analysis
- Determine to incorporate faster payments (or not)
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The benefits and opportunities in moving forward:
- Be relevant and competitive
- Retain current audience and grow new base
- Potential new products
- Operational efficiencies
- Be ready to launch faster payments when needed
- Better ability to serve specific use cases
- Stay central to your customers' payment needs
Interpret the Information
- What are the consequences if your organization does not change?
- Reactive response
- Reputation risk
- Start now because it takes time to be ready for market
- Your competitors won’t wait
- New types of competitors
- Keep up with the times and the evolving customer base
- Most likely won't continue to grow deposit base, and may lose it entirely
- Customer base and/or industry may ask why your organization is not able to keep up with fintechs or other financial institutions
- Competitors might go beyond traditional FIs, online FIs, Fintechs, etc.
Outline strategy
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Where does your organization want to go next?
- Solutions you want to support and offer to your customers
- Functional business requirements
- Timeline and milestones
- Identify success criteria and metrics to evaluate strategy
Build or Buy?
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Engage vendor on available offerings
- Consider other vendors if necessary
- Consider costs. Is it less expensive to buy versus build?
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Consider timing. Is it faster to use existing versus building?
- Evaluate timing considerations. Even if your organization is not acting right now, lead time is still needed
What are the high-level considerations to move forward?
- How does your organization get ready to offer faster payments?
- Tighten up policies and procedures
- Review faster trends
Review and refine strategy outline
- Solutions your organization wants to support and offer to your customers
- How you will execute given inputs and considerations identified earlier
- Timeline and milestones
- Identify success criteria and metrics to evaluate strategy
- Short and long-term actions